Managed Services

Solarwinds Spin-Off N-able Goes Public With Clear Focus On MSP Mission

by Joseph F. Kovar

‘Our No. 1 job is to help MSPs enable the small and medium enterprises to continue on their evolutionary journey. Obviously that‘s pushing to the cloud. Obviously that’s making sure that their data is protected. Obviously, as [clients’] workforces are becoming more and more distributed, hybrid, ensure they are gaining access to everything,’ says N-able CEO John Pagliuca.
Pax8 Expands Euro Reach, Acquires Microsoft Cloud Distributor Resello

by Joseph F. Kovar

‘Our partners serving customers with managed Microsoft accounts often have accounts with satellites in other countries. Now they will have the opportunity to work with such clients much easier. Partners will now have a bigger global reach than they previously had,’ says Nick Heddy, Pax8’s chief revenue officer.
IBM Spin-Off Kyndryl Launches 6 Managed Services Practices As Part Of Global Operating Model

by Wade Tyler Millward

‘We understand what it takes to build and run secure and complex technology environments, and our partners will be able to leverage that experience as we support customers with speed and the best technology solutions,’ Kyndryl CEO Martin Schroeter says.
N-able CEO Pagliuca: New MSP Products, Programs On Tap As N-able Becomes A ‘Free-Standing’ Company

by Joseph F. Kovar

‘Rest assured, we’re laser-focused on making sure that we’re providing you the highest-quality product that you can depend on to ensure that you’re safe, your customer is safe, and keep bringing you goodness to help you on this journey,’ N-able CEO John Pagliuca tells MSP partners at the virtual Empower event.
Unisys Buys Unify Square, Boosting Its Enterprise Collaboration Prowess

by Joseph F. Kovar

‘Users expect Teams and Zoom to work. Unify Square technology and services can address issues and ensure the talent of today and tomorrow get the kind of great user experience they get in the consumer world,’ says Leon Gilbert, senior vice president and general manager of Unisys’ Digital Workplace Services business unit.
Pax8 To Expand MSP Training Offerings With Sea-Level Operations Acquisition

by Joseph F. Kovar

‘Other companies are providing education to MSPs, but nobody does it better than Sea-Level CEO and Founder Rex Frank with his 30-plus years of experience in the channel. When we dug into his coaching framework, his modules, we found that each module is important to the development of MSPs,’ says Nick Heddy, Pax8’s chief revenue officer.
Kaseya Acquires TruMethods, Keeps TruPeer MSP Community Open To All

by Joseph F. Kovar

‘We’d like to earn the right to make sure that the customers there use all Kaseya products. [But] Datto has the same access to them, and SolarWinds, and ConnectWise, and everyone else. There’s not even a requirement for them to use myITprocess. We waived that requirement. ... We want to be super clear on this, and this is in the agreement: There is absolutely no requirement, nor as long as Gary Pica is here will there be a requirement,’ says Kaseya CEO Fred Voccola (left).
SAP, Oracle Partner Syntax Acquires Linke

by Joseph F. Kovar

‘[Linke] brings a strong portfolio of solutions for SAP pre-installed systems on the AWS Marketplace including SAP S/4HANA. If that’s not a unique offering, it’s very uncommon. Linke also brings AWS Connect to provide customers with direct access to AWS services directly from SAP,’ says Syntax global CEO Christian Primeau.
Ensono Acquires Amido In Cloud-native App Development Play

by Joseph F. Kovar

‘[Cloud-native application development] is completely new for us. We do IaaS, a little PaaS. But Amido is cloud-native. They do AI, machine learning, data lakes, all the capabilities that sit on top of what we do. With the acquisition, we’re moving up the stack to the application now,’ says Larry Goldberg, Ensono’s senior vice president for global advisory and consulting services.
N-able Reveals Sales Hit From SolarWinds Hack Amid Spin-Off

by Michael Novinson

‘We believe the cyber incident has caused reputational harm to SolarWinds and also had an adverse impact on our reputation, new subscription sales and net retention rates,’ writes SolarWinds subsidiary N-able in an SEC filing.
Michael Dell: Public Cloud Isn’t More Secure Than On-Premise

by Mark Haranas

‘The things that led to a lot of these attacks are human-induced that can occur in a public cloud, can occur in a private cloud – it can occur anywhere,’ says Dell Technologies CEO Michael Dell.
Push Is On To Register MSPs, But How To Do So Still A Question

by Joseph F. Kovar

‘With regulations and approvals comes a higher minimum bar, but it also creates a higher operating cost to MSPs to conduct business. Not only will what services you provide start to be controlled, but necessary business things like cyber insurance premiums and other insurance offerings will start to increase as well,’ says Ben Nowacky, Axcient’s senior vice president of product.
ACP CreativIT Is Set To Ramp Up Managed Services Offerings Under New Services Chief Mike Martin

by Steven Burke

‘We are looking at our current investments and how we can drive services alignment from go to market messaging to sales compensation to service delivery to customer quality and outcomes,’ says IT services superstar Mike Martin. ‘I am sure there will be gaps that we will have to shore up “with investments and through acquisitions.’
5 Companies That Came To Win This Week

by Rick Whiting

For the week ending Feb. 5, CRN takes a look at the companies that brought their ‘A’ game to the channel.
IGEL, Arrow, Pax8 Execs On The Keys To MSP Growth in 2021

by O’Ryan Johnson

Three channel experts say accelerating digital transformation, while focusing on customer experience will be the differentiators for successful solution providers in 2021.