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AI’s Rise Raises Control, Bias Issues: SAS Institute
by Joseph F. Kovar
Artificial intelligence is increasingly developed based on learning from patterns rather than human coding, a situation that raises questions about the risks of relying on AI to make decisions, Oliver Schabenberger of the SAS Institute told attendees at Nvidia GTC. -
MSP Touts IoT Opportunities To MSPs
by Joseph F. Kovar
MSP Urban Digital Solutions' Anthony Pisano said that MSPs, who already own their customers' networks, should quickly embrace IoT, especially the "low-hanging fruit" such as IP-connected video, audio, and security devices. -
The MSP Business Is Evolving, And That Means Nothing But Opportunities
by Joseph F. Kovar
Datto's Michael DePalma took the XChange 2019 stage not to talk about Datto, but about the key trends that will impact how managed service providers will do business in the future. -
How Channel Leaders Can Avoid The Worst Sales Mistakes And Win Every Time
by Donna Goodison
‘Salespeople talk too much, they sell too soon, and they don’t take enough time to understand their customers,’ sales training coach Chris Bennett tells channel partners at The Channel Company’s XChange 2019 in Las Vegas. -
Building A Culture Of Trust Is Critical In A Fast-Changing World
by Joseph F. Kovar
Three fundamental elements of trust—competence, authenticity and empathy—are key to leaders looking to do well in a world where technology changes are happening at ever-increasing speeds, according to Joe Bassani, a leadership coach at UTC Partners. -
How 'Moneyball For Business' Can Solve Your Employee Engagement Woes
by Kyle Alspach
Brandon Kinsey, president of Kinsey Management LLC, says that analyzing data on what drives your employees is the key to engaging and retaining your employees. -
Solution Providers Urged To Show Their Caring Sides To Win Word-Of-Mouth Referrals
by Donna Goodison
“I think caring got lost along the way in sales,” Breakthrough Champion CEO Matt Ward said. “What does work is showing up in the conversation with people. It matters.” -
Next-Gen MSPs Must Master Problem-Solving
by Gina Narcisi
"I really like to solve problems that customers didn't even know they had," Jeanette Lee, senior director of product solutions architecture for Ruckus Networks, told partners at The Channel Company's XChange 2019 in Las Vegas. -
Author Kevin Brown: Be A Hero By Helping Others ‘With No Strings Attached’
by Kyle Alspach
The author of “The Hero Effect” said during his XChange 2019 keynote that it’s not enough just to satisfy customer needs--businesses should be striving to create an “exceptional experience” that goes beyond expectations -
View From A Mid-Market Customer: Help Us Save Money, Gain Expertise
by Michael Novinson
The average salary for a cybersecurity expert today is $137,000, which presents the channel with an opportunity to save businesses money. -
5 Tips For Working With Contract Engineers
by Rick Whiting
Hiring engineers on a freelance basis can provide plenty of benefits to solution providers but do bring risks. Here are five tips for working with contract engineers. -
Solution Providers See ‘Huge Financial Benefit’ From Disruptive Gig Economy Marketplace
by Rick Whiting
The on-demand talent model is opening the door for solution providers to add millions of dollars to their bottom line. With technical talent the biggest cost for a solution provider of any size, the ability to hire engineers on a contract basis has just changed the game. -
Enterprise IT Service Management Market Is Heating Up
by O’Ryan Johnson
Companies like Cherwell Software, Ivanti, BMC Software, CA Technologies and Micro Focus are cashing in on the enterprise IT automation bonanza. -
Field Engineer CEO Malik Zakaria: ‘We Streamline The Costly Search For Talent’
by Rick Whiting
Malik Zakaria discusses how the Gig Economy is changing the IT industry and how Field Engineer can help solution providers find the engineering talent they need to be successful.
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