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Majority Of MSPs Are Investing In Customer Success Initiatives: Channel Company Research
by Joseph F. Kovar
Nearly 70 percent of managed service providers surveyed recently by The Channel Company say they have already or plan to establish dedicated customer success teams within their organizations.
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Ingram Micro Helps Smaller Partners Scale To Compete In The Big Leagues
by Joseph F. Kovar
Financing muscle, education and peer support are key for SMB solution providers trying to grow their business.
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Ingram Micro Helps Partners Take Digital Transformation Projects Across The Goal Line
by Joseph F. Kovar
Ingram Micro is on hand -- literally on-site at times -- to assist partners in bringing projects across the goal line.
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‘Cash Flow Is King:’ Ingram Micro Lease IT Program Is Key To A Recurring Revenue World
by O’Ryan Johnson
Ingram Micro’s Lease IT program can help partners reduce balance-sheet burdens and close deals in an as-a-service world.
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CRN Interview: Ingram Micro's Kirk Robinson On 'Continuing To Be The No. 1 Distributor Worldwide'
by O’Ryan Johnson
Chief Country Executive for the U.S. Kirk Robinson explains why Ingram Micro is laser-focused on the needs of partners.
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Ahead Of The Curve: How Ingram Micro Is Helping Partners Thrive
by Joseph F. Kovar
In a world being disrupted by emerging technologies, Ingram Micro Chief Country Executive for the U.S. Kirk Robinson says the distributor is helping solution providers stay on the forefront of markets such as IoT, security and digital transformation with its investments in technology prowess, tools and financing options.
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DXC Technology Planning To Divest Three Of Its Businesses
by Joseph F. Kovar
The company's new CEO, Mike Salvino, said during his first financial analyst call since taking the reins that the three businesses that may be divested or spun off are strong, but that DXC Technology needs to focus more on its core business.
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Insight Enterprises: Impact Of $581M PCM Acquisition Just Starting
by Joseph F. Kovar
Insight's third fiscal quarter 2019 saw a temporary dip in hardware sales, and the very beginnings of what could be a long-term impact from a move by vendors to push hardware-as-a-service business models.
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DXC Acquires Bluleader To Beef Up SAP Customer Experience Capabilities
by Joseph F. Kovar
Bluleader, a solution provider that has won customer experience awards from SAP for its work in Australia and New Zealand, will become part of the DXC Oxygen SAP business.
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The Role Of Distribution: Evolving For A Changing IT Landscape
by Joseph F. Kovar
A panel of distributors moderated by the head of the Global Technology Distribution Council (GTDC) said distributors are more focused than ever on helping solution providers architect solutions that meet clients' fast-changing requirements.
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Pax8: MSPs Need To Get Clients Digitized To Survive Coming Cloud ‘Tsunami’
by Joseph F. Kovar
MSPs who don't embrace digitization are putting their businesses and their clients are risk, said Pax8, which is looking to help mitigate that risk with a stack of technologies including in the near future a full range of networking and communications capabilities.
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How To Get The Most ROI On Your Digital Marketing Efforts
by Joseph F. Kovar
A lot of digital marketing effort and resources can be efficiently employed by following a few simple steps starting with speaking your customers' language, according to Quebec-based digital marketing firm SherWeb.
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Hot Topic: Leonovus Exec On The Challenges Of ‘Cold Data’
by Joseph F. Kovar
While the vast majority of data is considered cold data that is seldom if ever accessed after 30 days, it still needs to be managed according to security, compliance, and corporate mandate requirements, all of which inject complexity into the process.
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